Hotel Telemarketing and Sales

Smiling Faces International hotel sales and marketing is all about getting new revenue opportunities and reviving old contacts.
We do this with Senior Sales managers who research the call and can attract the business. They know how, they have the talent.read more

Yield Mgt and Revenue Analysis

Smiling Faces International has a process of examining and factoring in consumer behavior to achieve the maximum amount of profit from a perishable good. Consumer behavior is examined to determine the correct price level to make the item enticing to the consumer.read more

24/7 Customer Service Trainings

With our customer service trainings we offer tips and techniques on how to deliver quality service, winning customers from your competitors, building a loyal customer base that is willing to spread the word about your company and products, service recovery, anticipating the unexpressed wishes of customers.read more

Recent News

Follow our blog for all the latest news in Marketing trends and upcoming events

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Coffee, Tea Tasting Party Excites Fans

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If you thought that only beer has the monopoly of social joy,…

Kato’s journey from askari to top executive

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The loss of his father right after sitting his Senior Six final…

Is the performance of call centers in Uganda exceeding customer expectations?.

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Many companies and Government entities in Uganda have come to…

Customer feedback or feed on?

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In the 21st century business world, a lot of companies have become…

As we promote tourism in Uganda, what about the people behind its success?

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A lot of emphasis has been placed on the exposure of Uganda as…

Payments due or payment over due?

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As a call contact centre consultant, among the many things that…

Do insurance companies take long to process insurance claims..?

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The answer to this will depend on your individual experiences. After…

Is the performance of call centers in Uganda exceeding customer expectations?

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Many companies and Government entities in Uganda have come to…

Call center write up

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Please add this too under Ayub insight with the rest I sent. Many…

Exceeding customer expectations

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Is the performance of call centers in Uganda exceeding customer expectations?. Many…

Opinion: customer feed back

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Customer feedback or feed on? In the 21st century business…

Opinion: People in tourism

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As we promote tourism in Uganda, what about the people behind…

Opininion: Online purchases

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Aspiring to sell or buy online in Uganda? As much as we are…

Opinion: price fixing

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Isn't it weird that most individual businesses set the pricing…

Opinion: past due payments

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Payments due or payment over due? As a call contact centre…

Opinion, Insurance firms & client claims

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Why do insurance companies take long to process insurance claims..? The…

Payments due or payment over due?

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As a call contact centre consultant, among the many things that…

Member Associations

Smiling Faces Customer Care Tips