About Us

Founded in 2012, Smiling Faces International Ltd (SFI) provides a wide range of services in the hospitality industry, with core focus on customer care, hotel management and motivational discourse. With its head office in Kampala Uganda, Smiling Faces International Ltd. reaches an expansive range of countries internationally, most specifically Africa.

We are committed to serving all companies and individuals that have a sincere interest in customer service, employee-training, customer retention and revenue maximisation. With the growing need for hospitality improvement in Uganda and the rest of Africa, Smiling Faces International Ltd. endeavours to tackle such issues by improving the hospitality and customer service industry. Smiling Faces International has designed extensive hands-on training and ideas for not only hospitality establishments but for all companies or and individuals, with passions to improve customer satisfaction.

Pledging to provide personalised and practical informative training, SFI ensures that it is both hands-on and exciting, always exceeding customer service expectations. We deliver quality service with every interaction, enlivening the senses and instilling wellbeing to enable the fulfilment of the unexpressed needs and wishes of our clients. Our areas of excellence enable us to generate tailored solutions that tackle client interests delivering only the best service.

Mission

To provide our clients with the highest possible level of service using the best available resources in order to help them achieve their business and personal goals.

Vision

Smiling Faces International is positioned to take the customer service industry to the next level where organizations seamlessly attain exceptional service delivery with a world-class standard.

Meet the Team

We are a team of dedicated professionals, ready to do what ever it takes to make your business grow

Ayub Kato

Ayub Kato

MANAGING PARTNER

Ayub Kato, the Managing Partner at Smiling Faces International (SFI) is a prolific, dynamic, motivating and result driven expert, who kicked off his career as...View Profile

Taiwo Yusuf

Taiwo Yusuf

NIGERIA, COUNTRY REP.

Ms Taiwo Abisola Yusuf is a graduate of University of Ile Ife, NIM(Nigerian Institute of Management), NIPR(Nigerian Institute of Public Relations)...View Profile