Entries by smile

Coffee, Tea Tasting Party Excites Fans

If you thought that only beer has the monopoly of social joy, you are mistaken. Just believe me, a cup of coffee, or tea, can attract people into a fruitful social gathering. This was proven during the coffee and tea party, which was organised by Smiling Faces International at Vine Yard Café and Wine Bar, […]

Kato’s journey from askari to top executive

The loss of his father right after sitting his Senior Six final examination was a big blow that drained him emotionally because of the attachment he had towards his old man. However, getting his first job as a security guard, gave Ayub Kato hope that he could start a new chapter in life. At the […]

Is the performance of call centers in Uganda exceeding customer expectations?.

Many companies and Government entities in Uganda have come to embrace the call or contact center phenomenon. They have made huge investments, and also expanded the work force in their organizations to ensure customers’ needs are met. Regrettably, rather than achieving customer satisfaction, the contact centers have performed way below expectation. The reason for this […]

Customer feedback or feed on?

In the 21st century business world, a lot of companies have become more interested in getting feedback from their clients/customers. Whether or not the feedback is being utilized is the question we need to ask ourselves. In every service rendering establishment you visit – banking halls, hotel lobbies, business lounges or reception desks, you can’t […]

Payments due or payment over due?

As a call contact centre consultant, among the many things that have bothered me in the course of my career, the most mind troubling one is how client servicing companies handle customers’ due or overdue payment/ fraud detection. These companies are accessible at the time of purchase. They offer you the needed services, right product, […]

Do insurance companies take long to process insurance claims..?

The answer to this will depend on your individual experiences. After dealing with a number of insurance companies in Uganda, I observed that Ugandan insurance companies mostly display resistance in processing client insurance claims, thereby making the claim process frustrating for the clients to the point of wanting to drop it.. A number of insurance […]

Is the performance of call centers in Uganda exceeding customer expectations?

Many companies and Government entities in Uganda have come to embrace the call or contact center phenomenon. They have made huge investments, and also expanded the work force in their organizations to ensure customers’ needs are met. Regrettably, rather than achieving customer satisfaction, the contact centers have performed way below expectation. The reason for this […]